Refund policy

Return & Exchange Policy

We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, you can have it sent to us, or we can have it picked from your given address.
Reverse pick-up is subject to the availability of the service in your area's pin code.
We do not charge any additional shipping charges for the first round of returns.
Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.
The estimated delivery of all exchange queries falls between 7-10 working days.
If an exchange in size cannot be fulfilled due to the availability of stock, we will make sure to have this exchanged for another product, or you will be issued a store credit.
For all return orders, credit note will be issued once the quality check on the product has been approved. This will be shared at your registered email address.
Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed with the query.
No cancellations are allowed once the order is placed.
Store credits are non-refundable and are only redeemable at our online store. Shipping charges are non-refundable.
Please note: no refund is applicable. Refunds will be issued in the form of a credit note. The validity to use this credit note is 90 days.

You can exchange/return the product(s) purchased from us, provided the product(s) satisfy below mandatory conditions:

The product has not been worn, cleaned or tampered with by you.
The brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged or discarded by you.
The product is not altered, unless proven vendor defect.
Return is being initiated against the order under which it was bought, and the product matches our records.
There is no foul odour, perfume, stains, dents, scratches, tears or damage on the product.
The product(s), if bought as a set, should be exchanged as the complete set.
Products returned should be in unused, undamaged, unwashed and in a saleable condition.
We are satisfied that the product has not been rendered defective or unusable.
Return of purchased products is facilitated through our reverse-logistics partners.

We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

Cancellation is only possible in the case that the products have not been shipped. Once shipped, cancellation requests are not valid.

Any queries or concerns relating to the return and cancellation may be directed by you to our customer support team, who can be contacted at:

Call us at +91 8240269192 or email us at contact@komoda.co.in.

🕐 We’re available Monday to Saturday, between 11:00 AM – 5:00 PM.

We aim to resolve all requests within 24–48 hours.